Shipping / Payment

Shipping costs and delivery times

We ship your order exclusively as an insured parcel using standard delivery.

If you order several items from us as part of one order, for which different delivery times apply, we will dispatch the goods in a joint consignment, as soon as all articles are available and unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the consignment as a whole.

If you choose the method pickup, you will be informed by e-mail when the goods are ready for collection at our local shop.

Delivery to a DHL Packstation is possible. When ordering, please always state your personal postal number and the number of the desired Packstation in addition to your name. Also the postcode and location of the respective Packstation. You can find further helpful information here.

In the following table you will find the shipping costs and delivery times for shipping to other countries than Germany, which you must add to the delivery time specified for the respective item.

Country	Shipping costs (incl. VAT)	Free shipping from order value of	Additional max. delivery time in days
DE	7,48 €	150,00 €	0
BE	10,48 €		1
NL	10,98 €		1
AT	10,98 €		1
FR	13,48 €		2
IT	14,98 €		1-2
ES	14,98 €		1-2
LU	17,48 €		1
CZ	10,48 €		1
PL	21,48 €		1
DK	21,48 €		1-2
FI	27,48 €		3-7
SE	27,48 €		3-7
Rest of EU	21,48 €		2-7
CH, LI	20,48 €		1
NO	22,48 €		4
Rest of Europe	25,48 €		7-20
Rest of World	59,98 €		7-20

UK: No shipping until further notice.

USA: No shipping until further notice.

Any customs duties and/or local taxes levied in your country of delivery must be paid by you.

Information on the calculation of the delivery date

In the case of payment in advance by bank transfer, the delivery period begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the contract is concluded and ends at the end of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

Accepted payment methods

Some payment methods are only available in certain countries and for certain order amounts.

Cash payment on collection
Prepayment by bank transfer
PayPal/PayPal Express

Via the service provider Mollie:

Credit/debit cards (Visa, Mastercard, American Express, Postepay, Cartes Bancaires, CartaSi, Maestro, V-pay, etc.)
ApplePay
Klarna (bank transfer, invoice, instalment purchase)
Sepa bank transfer
Trustly
Pay by bank
Local providers: EPS, KBC/CBC, Belfius Pay, Bancontact, payconiq, iDEAL, Przelewy24, postepay, Bancomat Pay

PayPal - only a few steps to payment:

select "PayPal" as your payment method at the checkout.
you will be redirected to the PayPal website to process the payment.
if you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment. If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
you will then be redirected back to us (www.model-railway.expert).

Klarna (via Mollie)

In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Pay Now (instant bank transfer): With Pay Now, customers can securely and immediately pay for one‑time transactions using their own online banking details via bank transfer or direct debit. The customer’s account is charged immediately after placing the order.
Pay Later (invoice): The payment term to Klarna is 30 days from the dispatch of the goods.

Pay in 3: Customers can securely and instantly pay using their VISA or Mastercard credit/debit card or via direct debit in three interest‑free instalments over three months. Buyers can spread the cost over time without interest.
Financing (Slice it): Financing allows customers to spread the payments for their purchase over up to 24 months. Payment in the online shop works as follows: 1. To pay with Klarna Financing, customers select Klarna Slice it or Klarna Financing at checkout. 2. Customers paying in instalments with Klarna for the first time will be asked to create a Klarna account. They must provide the following information: name, billing address, date of birth, phone number, email address. 3. Existing customers simply log in using their email address or phone number and date of birth. 4. When new customers apply for a Klarna account and “Flexible Instalments”, Klarna performs a credit check in the background. 5. After submitting the order, buyers receive an email with a payment link. The order amount is displayed in the overall balance of the Klarna account. 6. Customers pay their instalments via klarna.com or in the Klarna app using their preferred payment method. Further information on instalment purchases, including the general terms and conditions and the European standard information for consumer credit, can be found here.

The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.

You can find Klarns's terms and conditions of each payment method including the general terms and conditions here.

If you have any questions, you can find our contact details here.